Your complete satisfaction is our number one goal. If, for any reason, you are not satisfied with your purchase, just return the item within 30 days from the date it was received for an exchange, store credit, or credit depending on the products condition. (shipping and handling charges are not refundable.)
A RMA (Return Authorization Number) is required, and must be written on the outside shipping carton. Call PDI at 1-888-343-7354 to obtain a Return Authorization Number and return shipment instructions.
- Returns must be packaged securely in an outer carton
- Do not write on the product packaging itself. Write only on the outer shipping carton.
- Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
- Returnable items must be received by PDI within 30 days of the product being received by you the customer. (determined by UPS Tracking info)
- Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
- Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
- Original shipping charges will not be refunded.
- Customer is responsible for shipping costs incurred to return products.
Some Circumstances in which credit will not be issued but not limited to:
- Product has been installed and/or used
- Product has been damaged from an attempt to be installed and/or used
- Product is shipped back with out original box, manual and/or parts
- Seal on electrical parts is broken
- Product serial number does not match that of which was originally shipped to buyer
- Product is deemed not resellable by PDI due to customers own actions in dealing with the product
All Edge Products, and PPE product returns will not be accepted without an RMA# from the manufacturer. Once you have received the manufacturer's RMA number you still MUST get an RMA number from PDI. Once the product is returned and inspected you will be issued a Store Credit or Exchange.
Shipments refused by you the customer and returned back to PDI will carry an automatic 10% restocking fee deducted from the total credit owed.
